Privacy Policy
Last updated: February 2026
1. Data Controller
RIG HOME DESIGN S.R.L., with registered office in Iași, Romania, is the data controller responsible for your personal data. We process your data in accordance with Regulation (EU) 2016/679 (GDPR) and Romanian Law 190/2018.
2. Data We Collect
We collect the following categories of personal data: - Identity data: name, email address, phone number - Delivery data: shipping and billing addresses - Transaction data: order history, payment information (processed securely by our payment provider) - Account data: login credentials, preferences, wishlist - Technical data: IP address, browser type, device information - Communication data: customer service correspondence, reviews
3. How We Use Your Data
We use your personal data for the following purposes: - Processing and fulfilling your orders - Managing your account and providing customer support - Sending order confirmations and shipping updates - Processing returns and refunds - Sending marketing communications (with your consent) - Improving our website and services - Preventing fraud and ensuring security - Complying with legal obligations
4. Legal Basis
We process your data based on: - Contract performance: to fulfill orders and manage your account - Legitimate interest: to improve our services and prevent fraud - Consent: for marketing communications and non-essential cookies - Legal obligation: for tax and accounting requirements
5. Data Retention
We retain your personal data only for as long as necessary: - Account data: until you request account deletion - Order data: for the legally required period (typically 10 years for financial records in Romania) - Marketing data: until you withdraw consent - Technical logs: up to 12 months
6. Your Rights
Under GDPR, you have the following rights: - Right of access: request a copy of your personal data - Right to rectification: correct inaccurate data - Right to erasure: request deletion of your data - Right to restrict processing - Right to data portability - Right to object to processing - Right to withdraw consent at any time To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
7. Cookies
We use cookies to enhance your browsing experience. Essential cookies are required for the website to function properly. Analytics and marketing cookies are used only with your consent. For detailed information, please see our Cookie Policy.
8. Third Parties
We may share your data with: - Courier services (for order delivery) - Payment processors (for secure payment handling) - Analytics providers (with your consent) - Legal authorities (when required by law) All third parties are contractually bound to protect your data and process it only for the specified purposes.
9. Contact Us
For privacy-related inquiries or to exercise your rights, contact us at: RIG HOME DESIGN S.R.L. Email: [email protected] You also have the right to lodge a complaint with the Romanian Data Protection Authority (ANSPDCP).
For details about the cookies we use and how to manage them, please visit our Cookie Policy.
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